cv111 Frequently Asked Questions

cv111 requires a valid National ID card (NID) or passport to complete identity verification (KYC). Upload a clear photo of the front and back of your NID along with a selfie holding the document. Verification is typically completed within 24 hours. Accounts that have not completed KYC may have withdrawal limits applied until verification is approved.

No — cv111 permits only one account per person, per device, and per household. Operating multiple accounts is a violation of our Terms and Conditions and will result in all associated accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact support immediately to merge or close the extra account.

Use the 'Forgot Password' link on the cv111 Login page. Enter your registered mobile number, receive a one-time password (OTP) by SMS, and follow the prompts to set a new password. If you no longer have access to your registered mobile number, contact our 24/7 support team via live chat for identity-verified account recovery.

To permanently close your cv111 account, contact our support team via live chat or email at [email protected] and submit a written account closure request. Any remaining balance will be returned to your registered bKash, Nagad, or Rocket wallet before closure. Account closure is irreversible; if you simply need a break, consider using our time-out or self-exclusion tools instead.

To deposit via bKash on cv111, log in to your account, go to the Deposit section, select bKash as your payment method, enter the amount, and follow the on-screen instructions to complete the transaction through your bKash app or USSD menu. Deposits via bKash are typically credited to your cv111 balance within 1 to 5 minutes. The minimum deposit via bKash is ৳200.

Nagad deposits on cv111 are processed in real time and appear in your account balance within 1 to 5 minutes under normal conditions. If your deposit has not appeared after 15 minutes, check that the transaction was completed in your Nagad app and share the transaction ID with cv111 support via live chat for immediate investigation.

The minimum withdrawal amount on cv111 is ৳500 for mobile wallets including bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum withdrawal is ৳1,000. There are no withdrawal fees charged by cv111, though your bank or wallet provider may apply their own transaction charges.

cv111 processes withdrawal requests within 1 to 24 hours after approval. Mobile wallet withdrawals to bKash, Nagad, and Rocket are typically completed within 1 to 4 hours. Bank transfers may take up to 2 business days depending on the receiving bank's processing times. Withdrawal requests submitted during peak hours may take slightly longer to process.

cv111 does not charge any platform fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their standard transaction charges. We recommend checking your provider's current fee schedule. Any such fees are outside cv111's control and are borne by the player.

Withdrawals on cv111 may be delayed if your KYC verification is incomplete, if there are unmet bonus wagering requirements on your account, or if the withdrawal amount exceeds your current verified limit. Withdrawals may be rejected if the destination wallet or bank account does not match the name on your cv111 account. Contact support with your transaction reference for a specific explanation.

Yes — cv111 offers live and pre-match betting on BPL (Bangladesh Premier League), IPL, T20 World Cup, and all major international cricket fixtures featuring the Bangladesh Tigers. Markets include match winner, top batsman, total runs, innings scores, and ball-by-ball live betting. Cricket is one of the most popular betting categories on cv111 among Bangladeshi players.

cv111 features an extensive slots library from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The catalogue includes classic 3-reel slots, modern 5-reel video slots, Megaways titles, jackpot slots, and buy-feature games. New titles are added regularly. You can filter games by provider, volatility, or RTP from the Slots page to find games that suit your style.

cv111's live casino games are streamed in real time from secure studios operated by licensed providers including Evolution Gaming and Ezugi. All live dealer tables use certified card shuffles and roulette wheel mechanisms with published RTP data. Streams are SSL-encrypted so your connection and financial data remain protected throughout your session.

Yes — cv111 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open cv111.bio in your mobile browser to access the full game library, sports betting markets, live casino, deposits, and withdrawals. The responsive layout adjusts automatically to your screen size for a smooth experience on any handset.

Return to Player (RTP) varies by game on cv111. Most slots from Pragmatic Play and NetEnt carry RTPs between 94% and 97%. Each game's RTP is published in its rules or paytable section, which you can access by clicking the information icon before or during play. Higher-RTP games return more over the long run, but individual session outcomes are always determined by RNG.

cv111 offers a welcome bonus to newly registered and verified players on their first qualifying deposit. Bonus terms including the match percentage, maximum bonus amount in BDT, and applicable games are published on the Promotions page. All welcome bonuses are subject to wagering requirements that must be met before any associated winnings can be withdrawn. Read the full terms before opting in.

A wagering requirement on cv111 means you must bet a specified multiple of your bonus amount before the bonus funds convert to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawing. Different games contribute different percentages toward wagering — slots typically contribute 100%, while live casino games may contribute less.

No — bonus funds and any winnings generated from bonus play cannot be withdrawn from cv111 until the applicable wagering requirement has been fully met. If you request a withdrawal before completing the wagering requirement, the bonus and associated winnings will be forfeited. Your real-money balance (excluding bonus funds) can always be withdrawn independently at any time.

Yes — cv111 runs ongoing reload bonuses, weekly cashback offers, and a loyalty rewards programme for regular players. Loyalty points are accumulated automatically as you wager on eligible games and can be exchanged for bonus credits or real-money rewards. Promotional offers vary by season and may coincide with major cricket events such as the BPL or IPL. Check the Promotions page regularly for the latest active offers.

You can opt out of all bonus and promotional communications on cv111 at any time by visiting the Notifications section of your account settings and disabling marketing emails and SMS alerts. Alternatively, contact cv111 support via live chat to have marketing communications removed from your account immediately. Opting out does not affect your ability to play or withdraw existing balances.

cv111 operates as an internationally accessible online casino and sports betting platform. All transactions on cv111 are protected by SSL encryption, and player funds are held separately from operational funds. cv111 uses certified RNG technology for fair game outcomes and maintains a strong track record of timely withdrawals for Bangladeshi players. Players are responsible for ensuring their personal compliance with local laws.

cv111 protects all user data using 256-bit SSL encryption across the entire platform. Personal information is stored in access-controlled servers and is never sold or shared with third parties outside of KYC verification partners and payment processors. For full details on how cv111 collects, stores, and uses your data, refer to our Privacy Policy page.

The minimum age to register and play on cv111 is 18 years. Age is verified during the KYC process using a valid National ID card or passport. Any account found to belong to a person under the age of 18 will be immediately closed, all deposits returned, and the case escalated for further review. cv111 enforces a strict zero-tolerance policy on underage gambling.

To activate self-exclusion on cv111, contact our 24/7 support team via live chat or email at [email protected] and request a self-exclusion period. Options range from 6 months to permanent exclusion. During self-exclusion, your account is fully suspended, all marketing is stopped, and re-registration is blocked. Permanent self-exclusion cannot be reversed under any circumstances.

Yes — cv111 allows every player to set daily, weekly, or monthly deposit limits directly from their account settings under the Responsible Gaming section. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour waiting period before taking effect, giving you time to reconsider. You can also request a limit be applied by contacting cv111 support at any time.

If you feel that gambling on cv111 is no longer recreational and is affecting your finances, relationships, or mental health, act immediately: log in and activate a time-out or self-exclusion via Account Settings, or contact cv111 support to apply restrictions on your behalf. Our support agents are trained to handle these requests with full confidentiality and without judgment. You can also seek guidance from international problem gambling support organisations.